Remote desktop tools allow you to diagnose and manage problems on other computers without having physical access to them. While some of the remote access applications only let you view the screen of another computer, others also let you control it from a remote location, making it easy to get assistance from others when you are in need, or provide the same service to others. Simply click on the computer you want to connect to and that's it! In seconds you'll see your remote computer screen pop up on your local device. From there you'll have full control of your computer. Remote Access Using a Web Browser. Open a Google Chrome web browser. Make sure you have the free Splashtop Business Chrome Extension installed. The term 'remote desktop connection' means remote access to another PC via remote desktop software, like AeroAdmin. The software is run on both PCs and then a connection between them is established. Remote desktop software grabs a display image of the remote PC, processes it in a special optimized way and translates it to the local computer of.
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- Step 3: Equalize all monitor resolutions The 'span' process will ONLY work if the multiple monitors that you are using to access the remote PC have the same resolution settings. Access your monitor resolution window, then modify the monitors so they have the EXACT same resolution.
- Method 1: Use Screen Sharing on a Mac. If you're both on Macs, the easiest way to access and control your friend or colleague's screen is to use the screen-sharing feature built into macOS.
Support and IT professionals can remotely access and view iOS device screens (iPhone and iPad screens) using Splashtop SOS. Silverstack 5 4 1 download free. SOS is support software for IT, help desk and support professionals to provide quick, attended support on iOS, Android, Windows and Mac.
How to remotely view your customer's iPhone or iPad Screen with SOS
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Get Splashtop SOS
Sign up for SOS to remotely view an iOS device with your Windows or Mac computer. You can use the service with a free trial or low-cost paid subscription.
SOS is a great value and costs much less than other attended support tools. It is based on proven Splashtop remote access technology, used by more than 30 million users worldwide.
The iOS mobile device access features are not included in the free non-commercial version of SOS, the original version of SOS, or Splashtop Remote Support. You must purchase Splashtop SOS if you want to remote access iPhones and iPads.
The iOS mobile device access features are not included in the free non-commercial version of SOS, the original version of SOS, or Splashtop Remote Support. You must purchase Splashtop SOS if you want to remote access iPhones and iPads.
Your customer downloads the SOS app from the App Store
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Have your customer go to the SOS app download link (as displayed in your Splashtop app) from their iOS device. They will see a link to get the SOS app from the iOS App Store. When they run the SOS app on their iPad or iPhone it will display a session code that you will enter on your screen. Note that this app is only available for iOS 11 and later. This functionality isn't available for earlier versions of iOS. (You can also custom brand the SOS app)
Your user will have to go through a few extra steps the first time to enable the Screen Recording option in the iOS Control Center. They will then use that to start the screen sharing session. The details of that process are described in the video and article link at the bottom of the page.
Enter the code in your Splashtop Business app and start viewing the iOS screen
Run the Splashtop Business app on your computer and click the SOS (plus sign) icon near the top of the app to open the SOS connect screen. Enter the nine-digit code displayed in the SOS app on your customer's iOS device. When you click the arrow to start the session, the end user will be prompted to swipe up from the bottom of the screen (or swipe down from the top right corner of the screen on iPhone X) and start AirPlay screen sharing to complete the process. The SOS session will be listed at the top of their AirPlay list.
At this point you will be able to live view their iPhone or iPad screen in a window on your computer screen.
The image below shows a view of the end user's iPhone screen, the technician's interface, and viewing the iPhone screen in a window on the computer screen with the controls expanded.
Using the Viewing Controls
Click the arrow at the top of the mirrored device screen window to access the controls. The four buttons are:
- Disconnect
- Rotate Clockwise
- Scaled/Original size toggle
- Full Screen
You can also take print screens of the iOS screen using the standard print screen key combinations for your Windows or Mac computer.
Disconnecting the Session
When the session is complete, you can close the viewer window on your computer. To ensure that the session is disconnected on the customer side, ask them to tap the icon to re-open the SOS app on their iOS device and click the 'Disconnect' button to disconnect from the session. This will also end the AirPlay session.
Learn more and get started with Splashtop SOS
What else can you do with Splashtop SOS?
Splashtop SOS is your attended support solution for Windows, Mac, iOS, Android, and Chrome OS. It is a great way for help desk, support, and IT professionals to remotely access iPhones, iPads, computers, and other mobile devices to assist customers and a great alternative to vnc servers. SOS is completely cross-device and works across multiple operating systems.
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If you're already using another help desk system, mobile device management system, or unattended support tool, SOS is an inexpensive add-on that enables you or your team to provide quick support to managed or unmanaged computers and mobile devices. Duplicate file remover pro 5 7 oz.
- Remotely access and view iOS devices (iPad and iPhone)
- Remotely access and control Android 8.0 and up phones and tablets
- Remotely access and control Windows and Mac computers with additional features including file transfer, chat, and viewing from mobile devices
- Remotely access and view Chromebook devices to provide support.
At this time you can remotely view iOS and Android devices from Windows and Mac computers. We plan to add mobile device viewing from mobile devices in the future.
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Get started with Splashtop SOS!
Looking to access your remote computer from your iPhone or iPad?
Check out Splashtop Business Access or Splashtop Remote Support! iOS users can easily access remote computers from their iPhones and iPads with the Splashtop Business iOS app.
